Zora

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

U.S. ORDERS

For orders from the United States, the average delivery time is 5 to 10 business days. Depending on the product ordered and your location. For more information please contact us at info@ralphany.com.

INTERNATIONAL ORDERS

For international orders, the delivery time is 5 to 20 working days. Please be patient for international orders, as their delivery will inevitably take longer. Please allow 15 business days before contacting customer service: info@ralphany.com.

SHIPPED FROM

Please note that a large portion of our orders are shipped from our warehouse in China and a minority of products are shipped from the United States only for US customers. For more information please contact us by email at info@ralphany.com and we will get back to you within 2 business days.

Return time :

If you wish to return an item purchased from ralphany.com, you have 30 days from the date of receipt of your order to do so. The items must be in perfect condition with all labels attached. All returns must be made within 30 days of receiving your order.

Damaged items:

If your item is defective, please contact us as soon as possible at info@ralphany.com with a brief description of the problem and pictures of the defects on your product and we will respond to you within 2 days. Please send us a picture of your product clearly showing the defect on your product with a brief explanation of the problem and we will issue a refund immediately. Please note that you must make a claim within 30 days of receiving your order.

Exchanges:

If you wish, it will be possible to exchange your defective bag for another one. In this case, we will pay for the shipping costs of the new bag and the costs of returning the faulty bag. The new bag will be shipped within two days after your request has been accepted.

Other return reason:

If you wish to return your order for any other reason than defective items, you have 30 days after receiving your order to do so. Write us at info@ralphany.com, indicating your order number.

Please note that the cost of returns for any reason other than a defective product must be paid by the customer. We will respond to your request within a maximum of 2 business days and the return label will be sent to you the next day.

 The address for the return is:

Ralphany

11714 Boulevard Armand Bombardier

Montreal, Québec, Canada

H1E 3E6

Refund:

The refund is processed within two business days after we receive your package. Once the return process is completed, you will immediately receive a refund confirmation email. The refund for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s), the credit will appear on your next statement. All returns must be returned within 30 days from the day you have received your order. 

Late or missing refunds:

If you have not yet received a refund, first check your credit card or Paypal account again if it does not appear. Then contact your credit card company or paypal. It may take some time for your refund to be officially posted to your statement.

If you still haven't received anything 14 days after your refund, please contact us at info@ralphany.com, and we will respond to your request within two business days.

Lost orders:

It is uncommon for orders not to reach their destination. If the tracking number indicates that your order has been delivered to your shipping address please contact the shipping company as indicated on the tracking number. We cannot be held responsible for the shipping company.

In the event that the order is never delivered to your shipping address please contact us as soon as possible at info@ralphany.com with your order number and tracking number and we will issue a refund or ship another item as you wish within 2 days of your request.

For more infos:

For more details about our return or refund policy or for any other questions, please contact us at info@ralphany.com, and we will get back to you within two business days.